Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you give us directly — your name, phone number, delivery address and order details when you message us on WhatsApp or contact us via email or our contact form.
• Information collected automatically — basic technical data such as browser type, device type, pages visited and approximate location, gathered through standard website analytics to help us understand how visitors use our site.
• Communication records — messages exchanged with us over WhatsApp, email or phone for the purpose of processing your order and providing support.

2. How We Use Your Information

We use the information we collect to:

• Confirm, process and deliver your orders
• Respond to your questions and provide customer support
• Send order updates, delivery information and, where you have agreed, occasional offers or product updates
• Improve our website, products and overall customer experience
• Meet our legal, accounting and tax obligations under Indian law

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share information with trusted parties who help us run our business, such as courier and logistics partners (to deliver your order) and payment facilitators (to process transactions), and only to the extent necessary for them to perform that service. We may also disclose information where required to comply with a legal obligation or a valid request from a government or regulatory authority.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors interact with our pages. You can disable cookies through your browser settings at any time; doing so may affect how some parts of the site function.

5. Data Storage & Security

We take reasonable technical and organisational precautions to protect the information you share with us from loss, misuse or unauthorised access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, accounting and legal record-keeping requirements under applicable Indian law.

7. Your Rights & Choices

You may contact us at any time to ask what personal information we hold about you, request corrections, or ask us to delete information we no longer need to retain for legal or accounting reasons. To make a request, please reach out using the contact details below.

8. Third-Party Links

Our website may contain links to third-party sites, including our social media pages and WhatsApp. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.

9. Children's Privacy

Our products and website are intended for use by adults. We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page will always reflect the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

S B Enterprise (Brand: Matives)
Bhatenda, Rajarhat, North 24 Parganas, Kolkata 700135, West Bengal, India
Phone: +91 75509 38849
Email: sbenterprise19@outlook.com